Comments on: In search of the ITIL Philosophy? http://think-smarter.com/rosen_sharma/2007/01/17/in-search-of-the-itil-philosophy/ would you be sanely insane or insanely sane? Sat, 29 Sep 2007 10:48:30 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: dool http://think-smarter.com/rosen_sharma/2007/01/17/in-search-of-the-itil-philosophy/comment-page-1/#comment-3 dool Thu, 18 Jan 2007 05:13:08 +0000 http://think-smarter.com/rosen_sharma/2007/01/17/in-search-of-the-itil-philosophy/#comment-3 I recently reviewed an ITILv3 book as part of the public QA. Good stuff. Advances the framework by leaps and bounds. I've read the doc twice and will likely reread. Way too much to absorb in one pass. It moves ITIL from the Service Desk to the CIO's office. I'd say the new philosophy is "enable customer outcomes." I recently reviewed an ITILv3 book as part of the public QA. Good stuff. Advances the framework by leaps and bounds. I’ve read the doc twice and will likely reread. Way too much to absorb in one pass. It moves ITIL from the Service Desk to the CIO’s office.

I’d say the new philosophy is “enable customer outcomes.”

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