In search of a change management system (Part I)
There seems to be a lot of people buying or upgrading there change management system. I was discussing with some of them how exactly do they go about this. I decided why not try and go through the process myself and see where we would end up.
So as s a first step I decided to go search for change management, service desk etc and see what articles came up …. the following I thought were interesting (of the links that were not not blatantly vendor specific)
- T. Malarselvan ppt on “Service Desk Tools: Comparison & Recommendation”
- Compares BMC Remedy, CA Service Desk, HP Open Service Desk, HP Peregrine, Front Range Heat
- Blog on Change and Configuration Management
- Couldn’t find the author, but the person writing it seems interesting and knowlegeable, although the last post is over a year old … so not sure whether it is being updated
- Change and Configuraion Management @ Blogspot
- This seems like a evolution of the previous blog (I got the link from there)
- Evergreen Systems Survey on Change Management Maturity in Companies
- The survey highlighted some important areas of progress:49% are using a Change Management application as an IT workflow tool.;72% have 30% or more of their IT staff using a Change Management application daily.; Almost half are using Change Management to plan and execute Release Management activities.;39% integrate Change Management into their portfolio of project management tools.;59% employ Change Management as a single, enterprise-wide IT Change Management policy and system.
- I also like Gene Kim’s articles about visible ops
The above were great exposition of the problems associated with change management or why you needed change management. But except for the first presentation by the gentleman from TCS. It was not clear what do about a change management system.
What else could we search on? Any insights and additional links would be great. I am going to attack this next from reading the vendor material: Part II: Exploring more vendor specific content (will add a link once I make some headway).
Add comment November 7th, 2006
